Bookings
Complete the enrolment form then choose from the timetables group or 1 to 1 sessions available.
Payments
Paypal or bank transfer
Cancellation & Rescheduling
At BYL Academy, we understand that unexpected situations can arise. To ensure fairness and availability for all students, the following cancellation policy applies:
- Students may cancel or reschedule a lesson by providing at least 48 hours’ notice before the scheduled lesson time.
- Lessons cancelled with 48 hours’ notice or more can be rescheduled at no additional cost, subject to availability.
- Cancellations made with less than 48 hours’ notice will be charged in full and cannot be refunded or rescheduled.
- Students who do not attend a scheduled lesson without prior notice (“no-shows”) will be charged the full lesson fee.
- If BYL Academy needs to cancel a lesson, students will be offered either a replacement lesson or a full refund for that session.
Thank you for your understanding and cooperation. This policy helps us provide a reliable and professional learning experience for all students.
Late Arrivals – If a student arrives more than 15 minutes late, the lesson will end at the scheduled time.
Lesson Recordings – Zoom recordings are provided for the student’s personal use only and must not be shared or distributed.
Student Conduct – Respectful behavior is expected during lessons. Any verbal abuse towards teacher or other students will not be tolerated. Byl Academy reserves the right to select its clients.
Privacy Policy
At BYL Academy, we value your privacy and are committed to protecting your personal information.
Information We Collect
We may collect the following information when you contact us or book lessons:
- Your name
- Email address
- Telephone number
- Country of residence
- English language level and learning goals
- Payment information (processed securely by third-party providers such as PayPal—we do not store your payment details.)
How We Use Your Information
Your information is used to:
- Book and manage your lessons
- Communicate with you about your courses
- Send Zoom links and lesson recordings
- Provide learning materials and feedback
- Respond to enquiries
- Improve our services
We will never sell or rent your personal information to third parties.
Lesson Recordings
Some lessons are recorded and shared with students for their personal learning and revision.
Lesson recordings are provided only to the students enrolled in that lesson and must not be copied, shared, uploaded, or distributed without the written permission of BYL Academy and everyone appearing in the recording.
Data Security
We take reasonable steps to protect your personal information from unauthorised access, loss, misuse, or disclosure.
Your Rights
You have the right to:
- Request access to your personal information.
- Ask us to correct inaccurate information.
- Request that we delete your personal information, where legally permitted.
- Withdraw your consent to receive marketing communications at any time.
Third-Party Services
BYL Academy uses trusted third-party services, including PayPal for payments and Zoom for online lessons. These providers process your information according to their own privacy policies.
Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact BYL Academy using the details provided on our Contact page.
Changes to Services – BYL Academy reserves the right to update schedules, prices, or policies with reasonable notice.